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Please contact our friendly UK-based Customer Service team if you need any further assistance.

General questions

A: We aim to dispatch orders within 1-2 days of receiving your order. If you live in the UK, you should receive your order within 2-3 days of ordering on our website. If you live in Europe, you should receive your order within 5-7 days of ordering on our website. If you live in the rest of the world, you should receive your order within 7-15 days of ordering. Our custom kits are specially ordered from our factory in China, and take between 2-4 weeks to arrive. If you have pre ordered an item, your entire order will be dispatched together from the dispatch date of your pre-ordered item. Please allow additional lead time during the Christmas period. We would advise you place an order no later than 11.59pm on Tuesday 17th December for delivery before Christmas in 2019.

A: Yes! All our Crystal Art kits are professionally stretched and mounted on wooden frames at our factory before we send them to you (unless expressly stated otherwise).

This has two benefits:
1) you don't have to go to the trouble of framing these kits yourself,
which can be time-consuming and very expensive; 2) applying crystals
onto a firm surface is much easier, and once they are on, they're on!
They won't come off. 

A: Yes and No! The technique of applying resin crystals
to a sticky template is the same. But there are also several key
differences with our products. Firstly, our kits are all professionally
framed before they're sent to you, unlike the "diamond painting" rolls
of fabric you can buy on the internet. Secondly, all our images are licensed from artists and photographers we've partnered with, which is not the case with many companies who sell diamond paintings online. Thirdly, all our products have been subject to safety testing, and they are "CE approved" - this means they conform to all European safety and
quality regulations. Finally, in addition to our Crystal Art kits, we
also offer a host of other products, including Crystal Card Kits,
Crystal Art Motifs (Stickers), LED Crystal Art Kits, Accessories and
much more! 

A: Yes! All our products contain artworks/images that
are licensed from artists and photographers that we've partnered with, and pay royalties to. We strongly believe that the artists and
photographs who create artwork must be compensated for their efforts - plus this is also the legally correct way to do it. We regret to see so many diamond painting companies online illegally offering diamond paintings for sale online without seeking the authorisation of the original artist - this is not only illegal but unethical too. 

A: Currently all our products, except our custom kits, are shipped from our warehouse in the UK. Our custom kits are specially ordered from our factory in China, and take between 2-4 weeks to arrive. 

A: We offer a mix of both. All our listings mention whether the item is full or partial. 

A: Yes! We developed this revolutionary product, and it
really takes Crystal Art to the next level. Our LED kits are all CE
certified, meaning you can be assured of their safety and compliance with European regulations. To view our range of LED pictures, visit our LED Crystal Art page.

A: Contact our friendly UK-based Customer Service team, who will be happy to send you replacement crystals.

A:  Yes! We already have hundreds of wholesale customers across the globe who stock Crystal Card & Art kits - to find out more, please contact our trade department on 

Shipping & Returns

A: If you're not 100% satisfied with your purchase, you can return
your order for a full refund for up to 30 days from the purchase date.
All kits and crystals must be in their original packaging.

A: Yes! We have happy customers from all over the world. Click on this link to see our global delivery charges.